Privacy Policy

Welcome to Rollooo.com (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring a safe online shopping experience for both retail customers and wholesale partners.

Who We Are

Our website address is: https://rollooo.com

We operate as a DND dice and accessories wholesale & retail business, offering handcrafted dice, custom dice manufacturing coordination, bulk pricing, and product inquiries.

Information We Collect

1. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized hash created from your email address may be shared with the Gravatar service. Their privacy policy can be found here:
https://automattic.com/privacy/

After your comment is approved, your profile picture will be publicly visible next to your comment.

2. Media Uploads

If you upload images (e.g., during custom dice requests or user reviews), avoid uploading files that contain EXIF GPS location data. Visitors can download and extract location data from images on the website.

3. Contact Forms & Wholesale Requests

When you submit:

  • A contact form
  • A wholesale request form
  • A Request a Quote (RAQ) submission
  • A custom dice inquiry

We may collect:

  • Name
  • Email address
  • Company name (if provided)
  • Country/Region
  • Order details or specifications
  • Message text
  • Attached files (e.g., reference images for custom dice)

This information is used solely to respond to your inquiry and manage customer support or business communication.

4. Order Information (WooCommerce)

If you place an order or request a quote, we collect:

  • Name
  • Billing & shipping address
  • Email & phone number
  • Order details
  • Payment information (processed securely through third-party providers)
  • IP address
  • Browser details
  • Optional account information if created

We do not store full credit card numbers—payments are handled by secure payment gateways.

5. Cookies

We use cookies to improve your browsing experience.

  • Comment cookies: Save your name, email, and website for convenience (1 year).
  • Login cookies: Keep you logged in for up to 2 weeks (if “Remember Me” is selected).
  • Screen preference cookies: Last for 1 year.
  • Editor cookies: Store the post ID when editing/publishing articles (expires after 1 day).
  • Session cookies: Determine if your browser accepts cookies (deleted when you close your browser).

6. Embedded Content

Articles and product pages may include embedded content such as:

  • Videos
  • Images
  • External product showcases
  • Social media feeds (Instagram, TikTok)

These third-party websites may:

  • Collect data
  • Use cookies
  • Embed tracking
  • Monitor your interactions
  • Link data with your existing account (if logged in to that service)

Who We Share Your Data With

  • Payment processors (Stripe, PayPal, or equivalent) to complete checkout
  • Spam detection services (e.g., Akismet or similar)
  • Email delivery services (for order confirmations, quotes, and newsletters)
  • If you request a password reset, your IP address will be included in the reset email
  • Wholesale & RAQ submissions may be processed through security filters to prevent spam or fraud

We do not sell or rent your personal information to third parties.

How Long We Retain Your Data

  • Comments: Stored indefinitely.
  • Wholesale & RAQ submissions: Stored for customer service and business records.
  • Order records: Stored as long as required for tax, accounting, and legal compliance.
  • User accounts: Personal information remains until the user deletes or edits it.

Website administrators can view and manage the information provided.

Your Rights Over Your Data

If you have an account or have left comments, or submitted a quote request, you may request to:

  • Receive an exported file of all personal data we hold about you
  • Request that we erase personal data (not including data we must keep for administrative, legal, or security purposes)

You may contact us at info@rollooo.com to make these requests.

Where Your Data Is Sent

  • Visitor comments may be checked through automated spam detection services
  • Orders, quotes, and contact form submissions may be processed and stored through secure third-party systems (e.g., WooCommerce, email service providers, request-a-quote plugin systems)
  • Data may be stored on secure servers located outside your home country, depending on hosting and service providers.

Email Marketing & Newsletter

If you opt-in to receive promotional or wholesale updates:

  • We may send product announcements, new dice series, wholesale offers, or updates from Rollooo
  • You can unsubscribe anytime via link in the email
  • Emails are managed through third-party providers (e.g., Mailchimp, Hostinger Email)

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Security Measures

We take reasonable steps to protect your information:

  • SSL encryption
  • Secure hosting environment
  • Limited administrative access
  • Spam and fraud protection
  • Secure payment processing

However, no system can guarantee absolute security.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Rollooo Dice Studio
📧 info@rollooo.com
🌐 https://rollooo.com